Refund policy

MERCHANDISE RETURNS

Requests for merchandise returns must be submitted within 2 days from date of invoice. Contact Boardman Silversmiths at 1-800-286-3306 or info@boardmansilversmiths.com, and we will issue a RA #. Cartons returned without the RA # will be RETURNED TO SENDER, FREIGHT COLLECT. Merchandise authorized for return must be carefully packed to avoid in-transit damage and be shipped freight PREPAID. Except in cases of manufacturer's defect or damage in transit, a 35% restocking charge will be issued. Merchandise returned as defective will be inspected by BOARDMAN SILVERSMITHS, before adjustments are made. No credit will be issued unless the merchandise is received in its original packaging and in good condition (e.g. no scratches or dents). Items returned with a store's own price labels affixed to either the item or box or store engraving WILL NOT BE ACCEPTED. ALL STERLING PRODUCT SALES & CUSTOM ORDERS IN PEWTER & STERLING ARE FINAL & NON-REFUNDABLE.

All requests for merchandise returns must be submitted within 2-days from date of invoice. Contact the office (telephone, fax or letter) and we will issue an RA Number. No Returns accepted without a Return Authorization Number. If no RA # is on the outside of the package, the package will be returned at shipper's expense.

Merchandise authorized for return must be carefully packed to avoid in-transit damage and is shipped freight prepaid via UPS or Federal Express. No credit will be issued unless the merchandise is received in it's original packaging and in good condition (e.g., no scratches or dents). Items returned with a store's own price labels affixed to either the item or box or store engraving WILL NOT BE ACCEPTED.

Except in cases of manufacture defect, Merchandise returned for credit is subject to a 35% restocking charge and must be accompanied by original invoice.

No Returns accepted more than 10-days after original shipment.

DAMAGES • SHORTAGES • INCORRECT GOODS

  • Boardman Silversmiths must be notified within 24 hours following the delivery of any claim involving shortage, damage or any other irregularity. If delivery occurs on the weekend, notification must be made the following Monday. Call 1-800-286-3306.
     

  • Damages:

    Boardman Silversmiths is not responsible for any/all damages incurred during shipping. Boardman Silversmiths will not assume any liabilities for damages during transit.

    It is the responsibility of the recipient to open immediately, upon receipt, and inspect any/all product(s) for any damage (concealed or otherwise). It is your responsibility to notify the carrier of damages and make an appointment with the carrier for inspection of damaged merchandise.

    Retain All boxes and packing material for claim as this will be required to affect your claim against the carrier.

    Take a few pictures of the damage as well as the box & packing material and include them in your e-mail to us. Contact us for a specific email address.
     

  • Shortage:
    It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped.
     

  • Incorrect Goods:
    Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, it is your responsibility to notify us.